Privacy Policy

Last Updated: January 2026

1. Information We Collect

Crescent Hotel & Lounge ("we," "our," or "us") collects personal information when you visit our casino resort, use our services, or register for our VIP Club membership. This includes:

• Personal identification information (name, address, date of birth, government-issued ID)
• Contact information (email address, phone number)
• Gaming activity and preferences
• Payment and financial information
• Hotel reservation and stay history
• Dining preferences and special requests
• Security camera footage (for safety and security purposes)

2. How We Use Your Information

We use your personal information to:

• Verify your age and identity (18+ requirement)
• Process gaming transactions and maintain gaming records
• Manage hotel reservations and provide hospitality services
• Administer VIP Club membership and rewards programs
• Send promotional offers and marketing communications (with your consent)
• Comply with legal and regulatory obligations
• Ensure security and prevent fraud
• Improve our services and customer experience

3. Information Sharing

We may share your information with:

• Gaming regulatory authorities as required by law
• Law enforcement agencies when legally required
• Service providers who assist our operations (payment processors, IT services)
• Marketing partners (only with your explicit consent)

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of marketing communications
• Withdraw consent for data processing

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser.

7. Age Verification

Our services are strictly for individuals 18 years of age or older. We verify age at registration and entry to our facilities.

8. Retention Period

We retain your personal information for as long as necessary to provide services and comply with legal obligations, typically 7 years for gaming records as required by gaming regulations.

9. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at:

Crescent Hotel & Lounge
Privacy Department
1888 Crescent Boulevard
Email: [email protected]
Phone: (555) 777-LUCK

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.